FREQUENTLY aSKED qUESTIONS
Question: What areas do you service?
Answer: We serve Clifton, NJ and nearby areas including New York City. If you’re not sure, contact us and we’ll let you know if we can come to you.
Question: How can I book a walkthrough or cleaning?
Answer: Booking online is simple. Click the ‘Book Online’ button or menu option on our website and choose a time for your comprehensive in‑home walkthrough. Once you submit your request, we’ll review it and personally confirm your appointment by email or text.
If you prefer, you can also request a walkthrough by phone or email at
(646) 344-0132 or info@clivillescleaningservices.com. After the walkthrough and confirmation, we’ll schedule your cleaning day.
Question: Why do I need to schedule a Comprehensive Cleaning Walkthrough?
Answer: We do a full walkthrough before your first cleaning so we can really understand your home. It lets us see the size of the space, note any delicate surfaces or special requests, and talk through your priorities room by room. This way we can give you an accurate quote, bring the right supplies, and deliver the same high-quality results every visit
Question: How do I prepare for a cleaning day?
Answer: To help us clean efficiently, we ask that you do a quick tidy before we arrive. Please pick up personal items from floors and surfaces, secure any pets, and let us know about any areas that need extra attention. You don’t need to pre‑clean—just make sure we can easily reach the spaces you want us to focus on. We’ll take care of the rest.
Question: How long does a standard cleaning take?
Answer: Most standard cleanings take between 2–4 hours depending on the size and condition of your home.
Question: Do I need to be home during the cleaning?
Answer: You don’t have to be home while we clean, unless you prefer to be. Many clients give us secure access instructions, and we lock up when we’re done. We’ll review your preferences during the walkthrough, so you feel completely comfortable with the plan.
Question: Can my pets be home during the cleaning?
Answer: We love pets too, and they’re welcome to be home during your cleaning. For everyone’s safety and comfort, we ask that friendly pets are secured in a room or area where they feel relaxed, and that any anxious or protective pets are safely separated from our team. Please let us know about your pets during the walkthrough so we can note any special instructions.
Question: What cleaning products do you use?
Answer: We use eco‑friendly, professional‑grade cleaning products that are safe for families and pets while still giving a deep, detailed cleaning.
Questions: Do I need to provide cleaning supplies or equipment?
Answer: We bring our own professional cleaning products and equipment to every visit, including vacuums, mops, and disinfectants. If you prefer, we use a specific product (for allergies, sensitivities, or personal preference), just let us know during your walkthrough and we’ll note it in your file.
Question: Do you provide Disinfections and Sanitization services?
Answer: Yes, we offer detailed disinfection and sanitization for both home and workplace. During this service, we focus on high‑touch areas like doorknobs, light switches, counters, desks, and shared equipment using professional‑grade products. This helps reduce illness-causing bacteria and viruses, support a healthier environment, and give everyone extra peace of mind, whether it’s your family at home or your team and clients at work.
Question: Do you provide commercial office cleaning services?
Answer: Yes. In addition to homes, we provide commercial office cleaning and disinfection services. We can customize a plan for your workspace, including common areas, restrooms, break rooms, and high‑touch surfaces. Tell us about your office size and schedule needs, and we’ll arrange a walkthrough and create a cleaning plan that fits your business.
Question: Do you provide contracts?
Answer: Yes, we provide residential and commercial cleaning contracts for regular service. All contracts are customizable to the client's needs.
Question: Are you insured?
Answer: Yes, we are fully insured for all our cleaning services.
Question: What is your cancellation or rescheduling policy?
Answer: We understand that plans change. If you need to cancel or reschedule, we simply ask for at least 24 hours’ notice. This allows us to adjust our schedule and offer the time slot to another client. Last‑minute cancellations may be subject to a fee, which we’ll explain clearly before you book.
Question: What forms of payment do you accept?
Answer: We accept cash, checks, and major credit cards.